FREQUENTLY ASKED QUESTIONS
Have questions about project processes, our team, or the insurance coverage that we carry? Our other customers have too! We’ve done our best to address and answer our most frequently asked questions below.
Q: What do I need to do to prep before you start?
A: We ask that you clear areas being painted as much as possible. This includes removing pictures, décor, and vacuuming up pet hair if needed.
Q: Do you move furniture in areas being painted?
A: We will assist in moving larger pieces of furniture like couches, tables, and entertainment stands. Wall mounted TV’s will be customer’s responsibility unless discussed beforehand.
Q: Where do you start painting?
A: We typically prep all areas within the project scope then move top to bottom, starting with ceilings and finishing with walls and trim. We are happy to work with you, however, if you request us to start in a certain area of your home.
Q: How many coats of paint are standard?
A: Where walls are being changed in color or finish, 2 coats are standard. 1 coat may be sufficient for walls going back with the same color and finish. Trim typically takes 1 coat unless the color is being changed.
Q: How soon can I move back into a room after painting?
A: Typically after 24-48hrs of room being painted. This could be longer for people with heightened allergy sensitivities.
Q: Do you have odorless paints?
A: No paint is 100% odorless. Many of the Sherwin Williams products we use are low or zero VOC products, however, and significantly minimize paint odor.
Q: When is the best time of year to paint my house?
A: Temperatures need to be above 45 degrees during the day for paint to be applied and cure correctly. With the mild temperatures in Georgia, the window for exterior painting is typically from February to late November.
Q: What if it rains while painting outside?
A: We watch the weather forecasts closely. If rain is in the forecast, or happens midday, we will cease operations for that day and hope for better weather tomorrow.
Q: During Spring painting, is pollen a problem?
A: We hear this question a lot. With us beginning prep/paint right after pressure washing the house, we really don’t come across issues with pollen affecting the paint job.
Q: How long will my project take to complete?
A: On average the typical exterior project will take 4-6 days to complete (weather permitting). This could be slightly shorter or longer, however, depending on the size of house, repairs needed, and project details.
Q: Do you brush or spray?
A: A combination of spraying and brushing will be required for most projects. In most cases we spray siding and soffit areas while windows, doors, shutters, and other trim will typically be brushed by hand.
Q: What if you find rotten wood while painting?
A: If an additional repair is found that was not noted on your original estimate, we will bring it to your attention. Additional repairs will receive a change order per the customer’s approval.
Q: Do you install gutters?
A: Yes. We install 5 or 6” hidden fastener, aluminum gutters and gutter guards. We also make repairs including spike replacement and seam sealing. It’s just another way we try to be your one stop shop for all your renovation needs.
Q: How long will a typical paint job last?
A: Factors such as sun exposure, over-shaded areas, and products used are all contributing factors in how long paint will stand the test of time. It’s important to inspect your house annually for weaknesses and failing paint, but generally speaking a good quality paint job should last 8-10 years before having to paint again.
Q: What products do you use?
A: We proudly use Sherwin Williams paint products on all our projects.
Q: Who will be working on my project?
A: Initially, our project manager will walk through your project and go over any questions you may have. You will then be introduced to the assigned crew leader/crew that will be working on your project. Our crews consist of 2-3 highly skilled, high character workers. Because at CEP, we do not believe in having someone working on your house that we wouldn’t have work on our own!
Q: What time does the crew usually start and wrap up each day?
A: Crew’s usually work 9:00a-5:00p but may start early or work later if circumstances require, and after approval of the homeowner.
Q: Does crew work weekends?
A: At CEP, family values are important to us. Therefore, we do not typically work on weekends unless it is necessary.
Q: Who do I contact with an issue or general question during my project?
A: Our project manager can be reached at any point during your project if you have a question or concern that our crew leaders cannot address.
Q: Is CEP insured?
Q: What does your warranty cover?
A: For details about our 1-year warranty coverage, click here.
Q: What payment methods do you take?
A: We accept cash, check and credit card payments.
Q: Do you ever have special offers or coupons towards painting?
A: Yes. We will typically run a coupon in our monthly newsletter, and will many times offer discounts when you “bundle” multiple proposals from us.
Did we miss a question of yours? Feel free to contact us with your specific questions!